Institutional Effectiveness Services

Results-Based Management

Within the context of UNDP’s evolving emphasis on implementing higher quality programmes as a key strategy to improve institutional effectiveness, our Results-based Manangement (RBM) Advisor supports Country Offices to improve project planning, design, quality assurance, and monitoring and evaluation, underpinned by sound results-based management. The RBM Advisor helps Country Offices to establish planning and monitoring practices to support evidence-based and results-oriented programming and provides advice for strengthening the RBM functions and capacities in Country Offices. In line with UNDP’s “One annual business plan,” the RBM Advisor helps ensure harmonization of country level plans with regional and corporate plans, to contribute to the Strategic Plan outputs prioritized for a given year.



For UNDP, innovation means reframing the issues we work on through uncovering user-focused insights, continually scanning the horizon for fresh thinking and new ideas, and often in parallel prototyping those in an effort to quickly and inexpensively figure out what works and what does not.  Our extended Innovation team, consisting of colleagues in the regional hub and in Country Offices around the region, provides Country Offices and their national partners technical advice, support, networking and encouragement in exploring new approaches to development such as design thinking, fore-sighting, and games for social change. The Innovation team also supports exploration into big data, alternative infrastructures for peace, and innovative forms of financing for development. Together, we are creating the next generation of public services and finding better ways to create impact for people and the planet, to strengthen resilience, and to build more inclusive societies.  

Jennifer Colville

Innovation Team Leader
Jennifer manages UNDP’s innovation portfolio for the Arab States region, continuously scanning the horizon for fresh thinking and bringing new ideas from around the world for doing development differently.  She introduces new and alternative approaches, such as big data for development, games for social change, behavioural insights, alternative infrastructures for peace, and innovative forms of financing for development.  She also supports colleagues and partners in prototyping to quickly and inexpensively figure out what works and what does not, and in scaling up those ideas that have proven successful.

Areas of Expertise: Technical expertise in social innovation methodologies, techniques and tools; access to international network of social innovation experts and champions, both internally and externally; advise on “working out loud” to share successes and hard-won lessons learned.  



In a crowded field of development actors effective strategic communication is essential to positioning UNDP as a trusted and preferred development partner in programme and donor countries alike. Our regional communication advisor provides advice and technical support to RBAS COs to raise visibility of their work and results and to secure coverage for flagship initiatives and knowledge products to enhance UNDP positioning and promote greater understanding of its key development endeavors. Support covers the area of development communication and media strategies; branding; reputation management; media outreach and development activities; production support (conceptualization, contracting, production and quality assurance) to a wide range of communication products (print, audiovisual and online); and managing online presence and new media.

Noeman AlSayyad

Communication & Media Advisor
Over 22 years of UN experience  in communication and media work in the context of development, supporting corporate positioning and advocacy, social mobilization and behavioural change communication for development.

Areas of Expertise: design & implementation of advocacy and communication strategies; crisis communication and reputation management; communication training; media networking and development; communication campaigns and production management (print, video, online)

Hoda El Nahlawy

Online Content & Social Media Assistant
4 years of UN experience in communication, social media work and providing support on content management to UNDP country offices.

Areas of Expertise: Communication campaigns, Adobe CQ5 web content management and Social Media (Twitter, Facebook, Youtube, Flickr...)



Stronger partnerships are essential for delivering on the vision and outcomes in UNDP’s Strategic Plan. Our Partnership Adviser provides support and advice to Country Offices to maintain and develop strategic partnerships with Governments, develop new partnerships with relevant private sector, foundations, civil society and individual actors, and diversify technical cooperation and strategic mobilization of resource across a variety of sources. The Partnership Adviser will help provide partner intelligence and funding projections for partners engaged in different work portfolios, advising on existing and potential partnership opportunities and funding modalities; facilitating and leading resource mobilization training; supporting the development of resource mobilization action plans; promoting South-South and Triangular cooperation; and assisting crisis-related resource mobilization when and where relevant.

Nada Bouari

Regional Partnerships Advisor
Provides support and advice to Country Offices in areas of partnerships and resource mobilization, including: partner and donor intelligence, financial contribution data and donor funding projections;  new and innovative funding modalities; resource mobilization training; development of resource mobilization action plans (RMAP);  packaging, placement and pitching of proposals to donors; advice on use of partnership agreements, and facilitating their clearance.

Areas of Expertise: Partner and donor intelligence; funding and contribution data and trends; funding modalities and the UNDP value proposition; packaging proposals and pitching to donors; RMAP; partner agreement support.


Human Resources

Rania Hazou

OHR Business Partner

12 years of specialized experience in different Human Resources areas and Learning based on serving as learning manager for over 10 years.

Areas of Expertise: delivering HR services, implementation, interpretation and ensuring appropriate application of HR policies, providing strategic, advisory and operational support on HR issues, capacity development, building and delivering learning plans, supporting organizational  development and change management.

Programme Coordination

Justus Kweya Okoko

Programme Coordination Specialist 
Over 22 years’ experience in programme co-ordination and strategic planning. Served as Programme Specialist at UNDP HQ until 2015, focusing on Inter-Agency Programme Co-ordination and guiding programme implementation on peace and security. He is a Kenyan national and holds a Masters in Planning and a Bachelor of Science. 

Areas of Expertise: Experienced in coordinating collaborative response and experts deployment, matching country office demands with suitable qualifications on roster of experts,and in the selection and training for needs assessment in complex country contexts. He provides data analysis support to the implementation of coordinated multi-sectoral development strategies and supports country level post-crisis assessment processes.

The Programme Coordination Specialisty co-ordinates UNDP’s programmatic engagement and CO funding mechanisms in early recovery and emergency development response across teams at the hub in liaison with Crisis Response Unit in New York. He also supports South-South and triangular cooperation in post-crisis settings. 


Coordination of Country Office Support

To meet increasing demands for development advisory and support services from our Country Offices across the region with quality and efficiency, we have moved towards a one-stop-shop service delivery modality to help Country Offices to deliver better, faster and more cost-effectively. Each Desk Officer in our Country Office Support Team provides dedicated troubleshooting, demand assessment and planning, and coordination of support services to a set of Country Offices. They draw upon UNDP’s wide experience and expertise from the Regional Hub, from our Centres of Excellence and Country Offices across the globe, and from our wide pool of partners, to support local development needs. Providing this common platform for support ensure integrated services that address issues from multiple lens while improving sharing and collaboration.

Linda Haddad

Country Programme Specialist

7 years providing programme planning and implementation support
and over 10 years in the UN, monitoring and oversight of UNDP Country Offices’s performance and results reporting.

Areas of Expertise: country oversight and youth programming


Ghada Sous

Country Programme Associate

16 years of experience in handling the operational tasks of multiple and complex projects within significant size staff teams.

Areas of Expertise: Administration, finance, procurement, HR, travel, events management, customer services, facilities management/ logistics.

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