GIS platform in Tripoli helps improve municipal services

municipal services

“My city now has a powerful, customizable and technologically advanced GIS system for creating and maintaining a directory of our streets and addresses,” says Tripoli Mayor Nader al-Ghazal. “Most importantly, it has dramatically improved how we are able to respond to the needs of our citizens.”

The Information Society Initiative for the Mediterranean (ISI@MED), under the umbrella of UNDP’s ART programme facilitated a partnership between Malaga, Spain and Tripoli, Lebanon, to develop a GIS system for the city that has improved how city authorities are able to plan for the delivery of services to citizens.

The project that was launched in February 2011 provided the City of Tripoli with a GIS system for creating and maintaining a directory of the city’s streets and postal addresses, as well as for enabling better strategic planning of the municipal services delivered to citizens.

Tripoli benefits greatly from the GIS database that helps managing the city more efficiently. For example, if an underground pipe gets damaged, the municipality will be able to identify the street number and dig at the exact location of the pipe to repair, resulting in better services to the community. “The municipality, aided by GIS, will address governance issues including taxes, zoning, and water supplies more efficiently”, says head of technical and engineering department of AL-Fayhaa Urban Community Dima Masri. “This will enhance the service delivery to citizens”.

The inaugural event of Tripoli’s GIS platform took place last May 2012 in the presence of more than 100 Officials from across the Mediterranean to share solutions and best practices.

On this occasion, UNDP Lebanon Country Director Luca Renda said that the ART programme is a great example of “partnership in action” and one that demonstrates how small investments can have “big impacts on local development – such as that exemplified by the ISI@MED Initiative in Tripoli.”